Stephanie

Customer retention is an e-commerce company’s bread-and-butter when it comes to success. Even just a 5% increase in customer loyalty can result in 25-95% more profit.  In today’s competitive online…

Every day, millions of packages are delivered, thanks to the massive expansion of e-commerce—and this is just the beginning. In fact, by 2026, 24% of retail purchases are expected to…

Shipping surcharges are a notorious pain in the backside. As you’re working in e-commerce, you’ve probably had at least one or two shipping surcharge surprises in the last year or…

It’s a popular belief that Royal Mail is a better delivery company than Evri.  But is that really true?  As an experienced e-commerce retailer, you know many factors can determine…

The delivery company you ship with impacts more than just your business’s day-to-day performance and costs. 14% of customers will abandon a checkout if they can’t choose their preferred delivery…

Every year customer delivery expectations change in ways that are difficult to forecast. At a first glance, the changes (and similarities) from 2022 to 2023 also appear quite difficult for...