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Click & Drop API vs Sendcloud – A shipping platform is an essential tool for busy e-commerce retailers to centralise the whole logistics process, save time and money, and even help to manage an omnichannel operation.

But how do you decide which is the right platform for your business?

To help with your decision, use this guide to directly compare the features of Click & Drop API and Sendcloud, two key contenders in the UK market right now. The article covers all the main features for your business’s logistic needs, the integrations and couriers the tools connect with, the pros and cons for each platform, and much more. So, grab a drink of your choice and get ready to discover which shipping platform is the best for you and your business.

What do we cover in this comparison?

Sendcloud – an overview: Who are they and what do they do?

Sendcloud’s mission is to make shipping simpler for e-commerce merchants. Sendcloud connects with over 50 integrations, including top e-commerce platforms and marketplaces like Shopify, Amazon, Etsy, WooCommerce and many more. Quickly connect your online store(s) or marketplace(s) to multiple delivery couriers and centralise your entire shipping process to just one platform. From printing your labels to arranging collections; from tracking and monitoring your shipments to managing returns and automating your logistics process – Sendcloud has features for all of these things.

Connect with multiple couriers by either uploading your direct contracts, or enable your chosen courier in the platform and use Sendcloud’s own competitive shipping rates without the need of a direct contract with the courier. 

Sendcloud also allows you to:

  • Build brand awareness, even during the shipping process
  • Add logos, primary company colours to branded email templates
  • Create a seamless and memorable delivery experience for your business
  • Get real-time updates from your couriers so you can check statuses, filter and view order types and generally keep an eye on things
  • Use their analytics dashboard to look back retrospectively at both your outbound shipments and returns

Click & Drop API – an overview: What does Royal Mail’s shipping solution offer your business?

Click & Drop is the shipping solution from Royal Mail. It is designed to simplify and streamline the shipping process by enabling users to pull their orders in from online stores and manage all their Royal Mail shipments in one app. Click & Drop API customers can arrange to drop off parcels or have them picked up from their address. You can also set and print labels from your desktop through the app or, if you don’t have a printer, you can use one at a Royal Mail Customer Service Point for free.  

Once your account is set up you can benefit from:

  • Cost savings on your Royal Mail shipments
  • If you send more than 20 parcels a week you can open a Royal Mail Click & Drop business account and further save on discounted rates
  • Click & Drop’s platform supports a choice of Royal Mail’s delivery methods that can help you deliver a better experience to your customers.
  • If you want to keep an eye on how your business is performing or check on the status of your shipments, Click & Drop can offer regular shipping and tracking reports

Now we’ve been introduced to the two players, let’s dive into the comparison.

Key features for your logistics strategy

There are many components of building a logistics strategy for an e-commerce store, no matter the size of your business. Therefore, it’s essential the features of your shipping tool provide your business with the benefits you need.

Both Sendcloud and Click & Drop have a collection of great features that can help your business with its delivery process. Below we take a look at what each platform offers for the most essential parts to your logistics strategy.

Connections to couriers

Here we detail the couriers Sendcloud and Click & Drop API connect with, and how you can connect with those couriers through the tool.

Sendcloud

Sendcloud makes it possible to ship your products with multiple couriers without the need to continually switch tools to manage shipments for each courier.

You can add and manage direct contracts with each courier you hold an account with, or if you don’t want to open a contract, you can enable couriers within Sendcloud and use their own competitive shipping rates (only available for certain couriers – see below which ones). 

sendcloud uk couriers

Which carriers can you integrate with through Sendcloud? 

  • Royal Mail (direct contract only) 
  • Hermes (direct contract +/or Sendcloud rates)
  • DPD (direct contract +/or Sendcloud rates)
  • DPD Local (direct contract only)
  • DHL Parcel UK (direct contact only) 
  • DHL Express (direct contract only) 
  • UPS (direct contract +/or Sendcloud rates)
  • FedEx (direct contract only)

Click & Drop

At the time of writing, Click & Drop customers do not have the option of connecting with other UK shipping couriers other than Royal Mail. This means you will only be able to use the shipping methods of Royal Mail with the Click & Drop tool, and you will require a separate tool to manage any different couriers you ship with.

Through Click & Drop API, you gain access to all of Royal Mail’s shipping services, which you can find more information on here.

Integrations to shop systems and marketplaces

Obviously, your shipping tool will need to connect with the shop system(s) or marketplace(s) you sell on.

Top tip: Remember to think about the future! Would you also like to expand to other shop systems or to any marketplaces? If so, start to think about which ones so you can check which shipping tool offers the integrations you will need in the future as well (so it can support you through your growth).

And with this in mind, let’s take a look at which shop systems and marketplaces Sendcloud and Click & Drop currently connect with.

Sendcloud

Sendcloud offers seamless integration with over 50 well-known and trusted e-commerce platforms and marketplaces. Customers can choose to link their Sendcloud account with multiple shop systems or marketplaces at no extra cost. All orders from your multiple channels will then be centralised into one platform where you can manage your order processing and shipments. 

Which platforms does Sendcloud integrate with? 

  • Shopify
  • Wix
  • Amazon
  • eBay
  • Etsy
  • Magento
  • WooCommerce 
  • BigCommerce
  • OnBuy
  • Lightspeed
  • Prestashop
  • Shopware 5
  • And more

Sendcloud also offers an API solution, if you wish to custom build a unique integration yourself. 

Click & Drop

Click & Drop integrates with 12 different online shopping platforms and marketplaces in just a few clicks. Customers can link with one or multiple shops and marketplaces for the same price. 

Which platforms does Click & Drop integrate with? 

  • Shopify
  • Wix
  • Amazon
  • eBay
  • Etsy
  • Magento
  • WooCommerce 
  • BigCommerce
  • Not On The High Street
  • Bluepark 
  • EKM
  • OnBuy
  • Squarespace

Click & Drop API also offers their own API solution, if you need to build a unique custom integration.

Order processing and automation features

One of the main reasons to start using a shipping tool is to optimise your order processing, helping to save time and increase automation. So here’s an overview of the features both Sendcloud and Click & Drop can offer you. 

Sendcloud

Sendcloud’s features have been designed with the purpose to help e-commerce retailers save time and increase automation with their shipping. Below, we’ve broken down each feature and how it can increase your efficiency. 

Filtering and finding orders:

  1. View or manage your incoming orders on the platform. All orders are automatically imported into your account from your webshop integration. This is updated every four minutes to help you keep as close an eye on your pending shipments as possible.  
  2. You can also bulk upload orders via CSV. 
  3. You can view and manage your orders via a useful filtering system( such as country, carrier, e-commerce platform integration, shop status and payment status as well as time and date ranges). 
  4. If you need to check a particular order simply search for in the name or address. 

sendcloud order filters
Top tip: If you work with multiple e-commerce platforms or have different sender addresses, then you are also able to switch between these addresses. 

Creating and printing labels: 

Sendcloud aims to simplify this time-consuming task of creating and printing labels. 

Once you have configured your printer with the app, or on your computer, just select the orders you want to process and click “Create Labels” – it’s that simple. If you select multiple labels, they will be printed as a multi-page PDF document. sendcloud create label

Smart Shipping Rules:

The Sendcloud smart shipping rules allow you to set conditions that each order is measured against, enabling you can automate how an order is processed and what shipping method will be allocated to it. Instead of having to make manual changes to every order, the platform automatically determines whether an order meets the condition(s) of a shipping rule, then executes the action(s) you have set. 

These actions include preferred couriers for certain orders, the destination being shipped to, adding insurance for high-value order, and much much more.

Pack & Go:

Pack & Go helps merchants to reduce time picking and packing at a warehouse, stock room or packing location, and process orders faster. It also reduces the risk of error. Pack & Go allows you toprint packing slips and/or picking lists either with a bar-code scanner or without. Pack & Go is available to merchants with Sendcloud’s Business plan. 

sendcloud pack & go

Click & Drop API

Click & Drop’s web-based interface is simple to use and designed to save you time and streamline your ordering processes.  

Filtering and finding orders:

To filter the data in any of the cells, start by selecting the filter icon in the column header. You’ll then be presented with relevant options for that data field such as date range and free text. Your filters are added to previous search results every time one is applied. So you can select a previous filter or clear your options and start from scratch.

Editing orders:

Within the Click & Drop interface, click on the Orders button. Here you’ll see all your live orders. Simply find and click on the order you want to edit and click on Edit in the Customer shipping address box. Correct or amend the relevant details in the Update order box. Then, when you have completed your changes or additions, click on Update order and you will be sent back to the Order page where you can see your updated order information. 

Creating and printing labels:

Click & Drop offers two options for printing labels. You can do it at home through the app or you can use a printer at one of the Royal Mail Customer Service Points, free of charge. To print your labels head to the Print label feature in the app and select the shipments you want to process. Then click on print and wait for your labels to appear. Customers can also use the optional Scan & Print feature which works by scanning barcodes on your dispatch notes and generating the right labels for your shipments in seconds. 

Another handy printing feature is Royal Mail Print Assist which is available on Windows and macOS operating systems. This enables merchants to print labels instantly as you generate them in Click & Drop. You don’t even need to click a button.

Tracking

Keeping a close eye on all your shipments is vital. The last thing you want is to have to explain to your valued customers that you haven’t a clue where their shipments are! Effective tracking is an integral part of delivering a great customer experience and building trust and loyalty. What’s more, being able to monitor and report on shipping statuses – and automate this process – means less time dealing with customer queries and more time to grow your business. Let’s take a look at the tracking capabilities offered by Click & Drop and Sendcloud. 

Sendcloud

In your shipping overview in the Sendcloud platform, you have the possibility to view a complete overview of each shipment, including a status update of the delivery. Below details the general tracking features you can access with a Sendcloud account, though please note these can vary in functionality per courier. 

Read here for Sendcloud’s tracking features for Royal Mail, or contact the Sendcloud team to find out what’s possible with each courier.

delivery status updates

Sendcloud’s Track and Trace system also offer personalised shipment tracking in real-time from one handy dashboard. You can set up and automate branded emails every step of the way, so your customers not only know when to expect their shipments, but they also know you care about providing the best possible service to them.

sendcloud delivery trackingreturn delivery tracking
Customising your tracking emails makes sure your branding is present in every step of the buying experience for your customers, and also offers extra marketing possibilities in one fell swoop.  Add discount codes or product suggestions to boost loyalty and repeat sales, and add links to social media to keep connected with your customers or add a personal note to show your appreciation. You can even add a link to ask for a review or feedback on your service. 

The shipment notification emails from Sendcloud include the following: 

  1. Ready to send: This message will be sent to your customers as soon as the label is printed through the Sendcloud panel.
  2. En route: This message will be sent when the shipment is scanned by the carrier. This is the most popular notification email with Sendcloud’s customers. 
  3. Ready for pick-up: This message is sent when the package is ready for collection at the service point.
  4. Delivered: This message will be sent when the shipment has been successfully delivered.
  5. Delayed: This will notify your customer if there is a delay to their shipment. 

Sendcloud’s Track and Trace can also be used for tracking returns, giving your customers peace of mind and helping your warehouse management and return processing.  These return messages can also be personalised. 

The return notification emails from Sendcloud include the following: 

  1. Label created: This message is sent when the label is created within the Sendcloud panel.
  2. Handed in at Drop-Off: This message is sent out when the package has been returned to the selected service point.
  3. Return received: This message is sent out when the package has been returned successfully to you (the webshop owner).

Another great personalisation feature is the ability to set localised tracking for the countries listed in the image below. So, you can send the tracking emails in the language of your customer. 

sendcloud localised tracking email

Top tip #1: Loving the personalisation potential? Add your logo, promo banners and other branded features to replace the standard courier emails with your company’s branding, keeping the connection with your customers for the whole delivery process. 

Top tip #2: Connecting your social media into the tracking process is also possible with Sendcloud’s Instagram widget. You can directly insert a recent social post into the tracking email, helping to boost your social media exposure and engagement.

Tracking for Royal Mail with Sendcloud

Once you have generated a Royal Mail shipment within the Sendcloud platform, Sendcloud will then automatically send your customer a Sendcloud tracking email with their tracking number embedded into the mail.

This will then direct them to the tracking portal with all their data pre-filled so they can get live tracking updates regarding their shipments.

This option is only available for Royal Mail shipping methods where tracking is included in the service, and not for untraceable services like the 1st or 2nd class delivery methods.

Sendcloud also offers Royal Mail Light Tracking – want to know more? Make sure to contact our team for more info.

Click & Drop

Shipments sent via Click & Drop are tracked through Royal Mail’s Track your item service. The kind of tracking you get depends on the type of shipping service you use. 

Here are the Royal Mail services you can use Track your item with:

  • Royal Mail Special Delivery Guaranteed
  • Royal Mail Tracked 24 (signature on delivery optional)
  • Royal Mail Tracked 48 (signature on delivery optional)
  • International Tracked & Signed
  • International Tracked
  • International Signed

Customers can also see delivery confirmation for these Royal Mail services:

  • Royal Mail Signed For 1st Class
  • Royal Mail Signed For 2nd Class
  • Royal Mail 24 (signature on delivery optional)
  • Royal Mail 48 (signature on delivery optional)
  • 1st Class and 2nd Class – available for small and medium parcels only (no signature required) 

Currently with Click & drop, in order to send the tracking information to your customers, you will need to complete the following steps:

  1. First you will need to create the shipping label in Click & Drop. This will also generate an individual tracking code.
  2. You will then need to manually copy and paste the royal mail tracking number into an email and send this on towards your customer
  3. Your customer will then need to fill in the tracking number into the tracking portal on the Royal Mail website or a different tracking website that supports Royal Mail tracking.

Returns

Returns are usually the least favourite part of an e-commerce merchant’s shipping process but it’s an important part of your customer service to make them as quick, easy and accurate as possible. Your customers will thank you for it and you’ll be able to keep better control over your stock levels and your finances. 

Here are the return processes on offer with our two providers. 

Sendcloud

Within the Sendcloud platform, you can create a branded “return portal” which you can link seamlessly to your store. With this return portal, the customers are able to fully arrange a return themselves. They can choose which item they want to return, arrange the return label, provide the reason they are returning the item, and also nominate how they’d like to get the refund. 

Watch how easy it is to set up here:

Furthermore, alongside helping you deliver a great returns service to your customers you can also get far better visibility on incoming returns and cut down on unnecessary warehousing time. 

Merchants can manage returns by:

  1. Offering the possibility for customers to return either in-store or through delivery.
  2. Offering the customer the option to generate and print return labels easily from home or work. 
  3. Request the reason for the return and ask which method of refund the customer would like.
  4. Sending customers branded and personalised notification emails as soon as their returns have cleared a specific part of the process (please see the above section). 
  5. Tracking all returned and returning parcels on the platform. This includes order details, return method, refund method, and more. 
  6. Manage refunds with just a few clicks via a secure and easy to use interface. 

Your return portal can be completely configured to suit your business needs and gives you complete overview to manage your incoming return orders.
sendcloud manage returns

  1. Order details
  2. Return details
  3. Delivery status
  4. Returned items
  5. Refund method

You also can include any charges for the return, the carriers a customer can choose to return with, the maximum days that the return can be made, options for drop off points, and much more. You can also activate Track and Trace emails through the portal.

refund management
Sendcloud users can also use the analytics dashboard to help reduce their returns rate over time. By monitoring the reasons why people return goods you can adapt your marketing or the goods you sell to better fit your customers’ needs. What’s more, if you notice that customers prefer a certain return method or don’t use a particular method at all, you can adapt your service options accordingly and keep your costs down. Need some more information? Take a look at our video guide to setting up your Sendcloud return portal.

Click & Drop

Click & Drop offers a Tracked Returns service but it is important to note that this is only available if it’s set up on your OBA (Online Business Account) with Royal Mail. To access Royal Mail Tracked Returns you need to receive a minimum of 20 returns per week or 1,000 per year. Click & Drop customers can choose from 24 hour or 48 hour tracked returns. Labels can be printed by your customers at home or at a Royal Mail Customer Service Point, free of charge. Label printing is limited to A4 paper only. 

Click & Drop customers can choose to either print the label and include it as part of the shipment, or email it to their customers to print at home. Once your customer has attached the Tracked Returns label to their item, they can simply take it to a local Post Office branch or Customer Service Point. 

Users can choose to either create an individual Tracked Return label, or generate tracked returns in bulk. It’s also possible to reprint the Tracked Return labels as well, if there are any issues. 

Analytics

Here is an overview of the analytics on offer for both Sendcloud and Click & Drop so you can keep an eye on how your implemented logistics strategy is performing, and identify any issues.

Sendcloud

By monitoring your Sendcloud Analytics regularly you can get a better understanding of any trends in your sales and identify the pain points in your shipping process. You can also adapt your stock levels or workflows to fit with buying cycles or peaks in sales or returns levels. You can also segment your data by carrier or country or shop, to give you a complete overview of how you’re performing. 

Sendcloud’s analytics includes an overview for both your outbound shipments, as well as your incoming returns (including the reasons for the returns). 

sendcloud shipping analytics

The Analytics page tracks the following data:

  • Shipments over time: displays the shipping percentages over time.
  • Shipment ratio: displays the number of outgoing and incoming shipments.
  • Shipments per carrier: displays the carriers and number of shipments per carrier.
  • Shipments per country: displays the country, shipment number, and incidence.

sendcloud returns analytics

The Return Analytics page tracks the following data:

  • Returns over time: displays the return shipping percentages over time.
  • Shipment ratio: displays the number of outgoing and incoming return shipments.
  • Returns per carrier: displays the carriers and number of return shipments per carrier.
  • Returns per country: displays the returns country, number, and incidence.
  • Returned products: displays the product, number of times the product has been returned and the percentage.
  • Return product reasons: displays the reason, how many times the product has been returned and the percentage.

If you find you’re forgetting to check your analytics on a regular basis, or if you don’t have time to take a detailed look into your shipping data, you can also sign up for an automated monthly report which will give you a high-level overview of all your most important metrics and data.

Click & Drop

Click and Drop doesn’t offer comprehensive reporting on the platform but it does allow you to download a report which contains information on your dispatched orders. This includes the order number, the channel which the order was made on e.g Shopify, the channel reference, date of despatch, the customer name and the tracking number.

Sendcloud vs Click & Drop: a side-by-side comparison

 

Sendcloud: Key Features

Click & Drop: Key Features

  • Option to mix ‘n’ match multiple shipping carriers and methods to cater for different customer and business needs.
  • Seamless integration with 50+ e-commerce platforms (customised integration available).
  • End-to-end branding for an optimised customer experience and increased brand recognition.
  • Automation features and analytics to increase efficiency in your shipping process.
  • Connecting your e-commerce platform to Sendcloud is a simple process usually achieved with a plugin.
  • Enable carriers with just a click of a button.
  • Variety of price plans available, including a free plan.
  • Multilingual customer service. Powerful analytics and automated monthly reports.
  • All the usual Royal Mail services can be accessed through Click & Drop.
  • Integrates with 12 reputable e-commerce platforms.
  • Custom integration available with the Click & Drop API.
  • You can bulk upload orders with just a few clicks.
  • Discounts are available for Business Customers.
  • Free printing is available at Royal Mail Customer Service Points.
  • You can print labels instantly with Royal Mail Print Assist.
  • Customers can print return labels in bulk, so it’s easy to prepare in advance.                                                                              

Sendcloud: Reviews

Click & Drop: Reviews

  • As little as 25 parcels a week unlocks the potential for the free collection so we have not been to a post office for the last couple of years.” Click & Drop User Voice
  • “Shipping rules are straightforward to set up and out of 100 orders around 80 will be ready to print at a single click without needing any further input thanks to the new print assist feature.” Click & Drop User Voice
  • “Some customers make multiple purchases on the same day and click and drop does not alert you to this so if you do not spot it and cancel one of the labels so you can post the items together it costs additional shipping.” Click & Drop User Voice
  • I found it very time consuming. Wasn’t really a smooth process flow with ebay… It also does not mark anything dispatched on ebay.
  • It basically pulls your sales from ebay but no information is sent back to ebay which is a shame.” ebay community reviews.
  • Discover more thoughts and feedback on Royal Mail’s Click & Drop from real users here

Sendcloud: Pros and Cons

Click & Drop: Pros and Cons

Pros

  • Excellent branding and personalisation capabilities for every step of the customer journey. 
  • Link with multiple shipping carriers and delivery methods while keeping the whole shipping and returns process centralised to one platform. 
  • Simple to connect your store, with no set-up fee. 
  • Automation features help reduce manual labour in the shipping process. 
  • Real-time shipment and returns monitoring. 
  • Integrates seamlessly with 50+ trusted e-commerce platforms or your own custom solution. 
  • Free version available, plus affordable pricing on paid plans, with options to suit businesses as they change and grow.
  • Good range of customer support for each plan (including multi-lingual support). 
  • Integrated service points at checkout. 
  • Independent shipping insurance available. 
  • 14-day free trial available and cancel anytime. 
  • Get great visibility on incoming returns and cut down on unnecessary warehousing time.

Cons

  • Depending on the service and shipping level you require, Sendcloud can be slightly more expensive than other platforms.
  • The free account gives customers access to the basic features but you will need a paid subscription if you ship over a certain amount a month or want access to certain features.  
  • Sendcloud doesn’t offer their own shipping rates for Royal Mail so you need your own Royal Mail business account. Want to know the shipping rates Sendcloud does offer? Download their pricing list.
  • Sendcloud is a new entrant to the UK’s shipping services market though it has an excellent reputation in Europe where it has been operating for nearly ten years.

Pros

  • Part of Royal Mail which has a long standing reputation for quality and trust. 
  • Click & Drop customers have the option to drop off parcels or have them picked up from their address (Online Business Account customers only). 
  • You can manage multiple users from a single account.
  • You can print labels from your desktop or use a printer at a Royal Mail Customer Service Point for free.  
  • The web-based interface is user-friendly and there is plenty of troubleshooting support available from the help centre. 
  • If you send more than 20 parcels a week you can open a Royal Mail Click & Drop business account and save on costs. 
  • Users can create shipping rules to apply postage instantly.
  • Customers can produce despatch notes, customs declaration forms, and despatched orders reports.
  • There are no monthly limits on the amount of shipments you send. 
  • Customers can set up shipping rules to automatically apply postage to parcels. 

Cons

  • With Click & Drop you can only integrate with Royal Mail so retailers will need separate platforms if they want to integrate with another courier. 
  • Customers have reported ongoing issues with the Click & Drop app including unreliable integration with e-commerce shopping platforms such as BigCommerce.
  • Limited reporting available which could mean you’re missing out on valuable insights and trend information. 
  • To access Royal Mail Tracked Returns you need to receive a minimum of 20 returns per week or 1,000 per year which may be prohibitive for some merchants.                                                                                         

Sendcloud: Costs

Click & Drop: Costs

  • Plans range from a completely free plan to custom business plans for the highest level of service and support. There are 3 paid price plans available. Sendcloud also offer a 14-day free trial and a cancel anytime feature, giving customers great flexibility and peace of mind if their business requirements change. 
    • Small Shop: This is £45 per month when you pay via a monthly contract. Customers can save 10% on a Small Shop contract if they opt for an annual contract, making it £40 a month. This gets you 400 shipments a month and access to a higher level of features, including shipping rules and more customisation possibilities.
    • Large Shop: £99 per month when you pay via a monthly contract. Retailers can save 10% if they choose an annual contract (making it £89 per month). This gets you 1000 shipments per month and get access to a further higher level of features. 
    • For retailers who ship 1000+ shipments a month: Prices will vary depending on your exact requirements and shipping volume. Contact Sendcloud directly and the team will be happy to discuss the right solution for your business. 
  • Find out more by viewing the Sendcloud price plan page
  • The Click & Drop app is free to download and use. Users only pay for the shipping costs and for any additional services when they use them. You can find out more info on Royal Mail’s shipping rates here.                                                                                                                                                                                                                                                                                                               

Which shipping platform should you choose?

So, now we have covered all the capabilities on offer for both Sendcloud and Click & Drop, plus all the pricing available and more, it’s now time to decide on which platform is better for your e-commerce business. Let’s take a look at the types of business each would suit. 

The type of e-commerce business that should use Sendcloud

  • Businesses that want to grow and need a shipping platform that will grow with them. 
  • Merchants that want to ship with multiple national and international shipping carriers. This will be especially useful for merchants who ship to multiple locations or have a large variety of products, as well as for merchants who want to offer their customers more choice and options with their delivery. 
  • Retailers that would benefit from seamless integration with a wide variety of reputable and trusted e-commerce platforms. 
  • Merchants that would like multi-lingual support via a variety of channels. 
  • Businesses that want to deliver a consistent brand experience and improve brand awareness. 
  • Merchants that need to increase efficiency in their logistics process to reduce wasted time. 
  • Retailers that want to have better control over their returns process. 
  • Retailers that want a better overview of their logistics process, including real-time insights into outbound and return shipments. 

The type of e-commerce business that should use Click & Drop

  • Merchants who do not want or need to connect and ship with multiple couriers other than Royal Mail
  • Businesses that send over 20 packages a week (this service level means you can save money by opening a Royal Mail Click & Drop business account). 
  • Businesses that receive less than 20 returns per week or 1000 a year and/or do not require tracked returns.
  • Merchants that don’t want branded customer communications or web portals. 
  • Businesses who want to save time by creating shipping rules for postage. 
  • Retailers who do not want monthly shipping limits.

4 reasons Sendcloud is the right choice for your e-commerce business

click & drop vs sendcloud

1: Sendcloud helps you extend your reach

Both businesses and customers can benefit from using more than one shipping carrier. Sendcloud connects with all the main UK and international shipping carriers whereas Click & Drop only offers Royal Mail services. 

2: Sendcloud offers local and international customer support

Sendcloud provides a range of multinational customer support services to get you back on track if you get stuck. Plus an ever-growing resource centre that covers everything you need to know about shipping services and processes, customs and duties, e-commerce trends and more. 

3: Sendcloud helps you grow your customer base and build loyalty

From seamless integration with 50+ trusted e-commerce platforms and marketplaces to a fully-branded customer experience, Sendcloud helps merchants boost brand recognition and reach a wider audience. Sendcloud gives you better control over your returns: Sendcloud offers branded return emails every step of the way, the option for customers to fully create their return themselves, plus the ability to nominate how they are refunded. Sendcloud also gives better visibility on incoming returns so merchants can reduce unnecessary warehousing time. Click & Drop offers a Tracked Returns service but it is only available if it’s set up via an OBA (Online Business Account) and you need to receive a minimum of 20 returns per week or 1,000 per year.

4: Sendcloud gives you better control over your returns

Sendcloud offers branded return emails every step of the way, the option for customers to fully create their return themselves, plus the ability to nominate how they are refunded. Sendcloud also gives better visibility on incoming returns so merchants can reduce unnecessary warehousing time. Click & Drop offers a Tracked Returns service but it is only available if it’s set up via an OBA (Online Business Account) and you need to receive a minimum of 20 returns per week or 1,000 per year.

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