Drive loyalty with your e-commerce post-purchase experience
You’ve worked hard to earn their trust—now let Sendcloud help you keep it. With tools to elevate your e-commerce post-purchase experience, we make every delivery, return, and update unforgettable for your customers (and stress-free for you).
“Since we implemented Sendcloud, our customer reviews have gone up and the number of customer service questions has gone down.”
Boots
Keep customers engaged
60% of shoppers check their parcel status daily. With branded tracking pages and proactive notifications, you can keep them in the loop while reducing WISMO inquiries.
Make returns a reason to buy again
92% of shoppers are more likely to buy again if returns are easy. With Sendcloud’s self-service return portal and pre-paid labels, you can transform returns into repeat business.
Protect your brand from bad reviews
When things go wrong, customers expect you to fix it. Sendcloud lets you take charge of delivery communication, so customers feel supported—no matter what happens.
Transform every step of your e-commerce post-purchase experience into a loyalty-building moment
Increase conversions with a dynamic checkout
Give your customers options they’ll love. Add flexible delivery choices to your checkout with ease. With +100 courier integrations, meeting customer expectations has never been simpler.
Turn tracking into a marketing superpower
Turn delivery updates into a brand-building opportunity. With customised tracking pages, you can showcase your personality, boost trust, and even upsell while keeping customers in the loop.
Keep customers updated, automatically
No more guesswork. Keep customers informed with real-time updates via email, SMS, or WhatsApp throughout their e-commerce post-purchase experience. Trust builds loyalty.
Boost the post-purchase experience through great support
“Where’s my order?” emails are a thing of the past. Proactively alert your customers about delivery updates or potential delays with real-time notifications. They’ll thank you with their trust—and fewer support tickets.
Delight customers with easy returns
Simplify returns with a portal that customers love. Automate return labels and let smart rules handle shipping methods, fees, and notifications.
Know what’s working and what isn’t
See all the data that matters—from delivery times to return rates—in one place. Use these insights to improve your process and make customers happier.
Integrate our post-purchase experience software in one click
Whether you’re using Shopify, WooCommerce, or Adobe Commerce, Sendcloud plugs right in to get you started quickly without changing how you work.
What our customers say
“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”
Bunzlau Castle 🇳🇱
“Automating our delivery process has been a total game-changer for us. We’re talking 40% more revenue, 28% more parcels shipped, and way fewer WISMO calls. It’s freed us up to focus on what really matters—helping our customers achieve their fitness goals.”
XXL Nutrition 🇳🇱
“Sendcloud makes it easy for us to manage order fulfillment and shipping, strengthening our image as a customer-focused company. We don’t just add a logo; we personally oversee every step of the online ordering process.”
PittaRosso 🇮🇹
“Since we implemented Sendcloud, our customer reviews have gone up and the number of customer service questions has gone down. This is partly due to the fact that customers are now well-informed about the status of their parcel.”
Boots 🇳🇱
Ready to turn your customers into real fan of your brand?
We’ve got everything you need. Check out our other articles, and make your post-purchase experience standing out.
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FAQ
What is a post-purchase experience in e-commerce, and why does it matter?
The post-purchase experience refers to everything that happens after a customer places an order—including tracking, delivery, and returns. A positive experience builds trust, reduces customer complaints, and increases loyalty, while a bad one can lead to churn.
How can a post-purchase experience software like Sendcloud improve my e-commerce experience?
A post-purchase software like Sendcloud automates parcel tracking, notifications, returns, and much more, helping you keep customers informed while reducing your team’s workload. Features like branded tracking pages, proactive updates, and self-service returns portals make the entire process smooth for you and your customers.
Does Sendcloud work with multiple shipping couriers?
Yes! Sendcloud integrates with a wide range of couriers, giving you the flexibility to offer customers more delivery options while keeping everything manageable from one platform.
Will improving the returns process increase my return rate?
Not necessarily. With Sendcloud, you can use return data to identify why products are being returned and adjust your strategies to prevent future returns. Plus, a seamless returns process builds trust and encourages repeat purchases.
Can I use Sendcloud with my existing e-commerce platform?
Absolutely! Sendcloud works with major platforms like Shopify, WooCommerce, and Adobe Commerce, making it easy to integrate without disrupting your existing workflow.
How does Sendcloud help reduce WISMO tickets?
By providing proactive updates through branded tracking pages, SMS, WhatsApp, and email, customers stay informed about their order status. This reduces the number of “Where Is My Order?” inquiries, freeing up your customer support team.
Is Sendcloud suitable for small e-commerce businesses?
Yes! Sendcloud is designed to work for businesses of all sizes. Whether you’re just starting out or managing hundreds of shipments daily, our tools scale with your needs.
Ready to transform your e-commerce post-purchase experience?
From tracking to returns, every interaction matters. Let Sendcloud help you turn shoppers into lifelong customers with a connected post-purchase experience.
