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3D mockup of the E-commerce Delivery Compass, showing the cover page and two inner pages of the report, with graphs and statistics

Consumer research

E-commerce Delivery Compass 2021/2022

What are the latest delivery trends and consumer expectations your e-commerce business needs to leverage right now in order to gain a competitive advantage in 2022?

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A little sneak peek…

What can you expect?

This in-depth report presents insights from over 8,000 UK & European consumers. Insights that you can use to discover opportunities for your business.

The report covers pre-purchase decisions, parcel tracking, and returns. As well as the importance of shipping methods, costs, speed, and errors. You’ll also learn the consumers’ relationship with green delivery and international online shopping, likely future trends, and key market insights and local differences.

A bitesize sample of European trends:

69% of consumers are likely to add another product to their cart to reach the free shipping threshold.

Online shoppers aren’t willing to waiting longer than 4.7 days for standard delivery.

52% of consumers always check the online store’s return policy before making a purchase.

52% of online shoppers claim to choose one online store over another if the environmental impact of its delivery is lower.

Upgrade your online store by turning these and many more insights into your competitive advantage!


Discover the latest delivery trends and consumer expectations.
Download the full report