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Zeldi Smulders

Zeldi specializes in guiding online retailers toward insights that empower them to grow and thrive. An innate explorer, she’s always on the lookout for valuable tips, tools, and trends to help e-commerce owners overcome the most puzzling processes and enjoy a front-row seat on a journey to success.

Woman learning how to write a return policy

How to Write a Return Policy: Fewer Returns & Happy Customers in 5 Steps

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

February 6, 2024

E-commerce owner with shipping problems holding parcels

Solve the 8 Most Common E-commerce Shipping Problems

Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success…

January 2, 2024

Christmas Last Delivery Dates: Check the Carrier Deadlines for 2023

The end-of-year holidays are fast approaching — it’s time to start thinking about the Christmas last delivery dates for 2023. Not only does the end of the year see up…

December 5, 2023

Black Friday & Cyber Monday 2023: 10 Tips to Boost Your Sales

The 2023 edition of Black Friday – Cyber Monday is just around the corner! What concrete steps can you already take to capitalise on this crucial period? For e-commerce businesses,…

November 21, 2023

Person checking real-time parcel tracking updates via laptop and phone

Why Parcel Tracking Secures Your Grip on Peak Season Customer Satisfaction

Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the…

November 16, 2023

Woman confidently labeling and shipping e-commerce packages during peak season rush

Master Peak Shipping Season: Your Ultimate Survival Guide

As the busiest time of year approaches for the e-commerce and shipping industry, peak shipping season naturally brings both excitement – and panic. Are you ready to take the rush…

October 31, 2023

Shipping Industry Insights

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

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