Zeldi Smulders

Return shipping costs UK e-commerce retailers an estimated £18 billion annually, with return rates ranging from 20-50% across all e-commerce sectors. Today’s online shoppers expect a hassle-free returns process anytime…

Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily…

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success…

The end-of-year holidays are fast approaching — it’s time to start thinking about the Christmas last delivery dates for 2023. Not only does the end of the year see up…

The 2023 edition of Black Friday – Cyber Monday is just around the corner! What concrete steps can you already take to capitalise on this crucial period? For e-commerce businesses,…