Zeldi Smulders

The 2023 edition of Black Friday – Cyber Monday is just around the corner! What concrete steps can you already take to capitalise on this crucial period? For e-commerce businesses,…

Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the…

As the busiest time of year approaches for the e-commerce and shipping industry, peak shipping season naturally brings both excitement – and panic. Are you ready to take the rush…

Peak season boosts sales volumes, yet also brings about recurring shipping delays — a great big dent in your customer satisfaction score just waiting to happen. Do you just have…

Is your business losing revenue as it’s hit with more and more return costs? Our research shows that more than half of UK consumers always return a product when they’re…