“Sendcloud has made the processing of online orders much more efficient – our expenditures of time and costs are significantly reduced.”

Maximilian Hermann | Project Manager |THE DUKE Distillery

THE DUKE Distillery, the pioneer of German gin, produces handmade gin and vodka from purely biological raw materials. In this success story, THE DUKE Distillery reports on its daily challenges and how Sendcloud has improved its shipping process.

 

It does not always have to be Amazon. The collaboration between THE DUKE Distillery and Sendcloud shows how even smaller online shops can stand up to the online giant.

In view of the turnover of Amazon, small online shops can quickly become desperate. But at a second glance, the business figures are less frightening: As with Microsoft, Amazon’s cloud business Amazon Web Services (AWS) is the key revenue driver. The original core business – the online mail order business – is receding significantly. And that is not the only good news for online shops. With the right partners at their side, online shops can be successful, even if they do not cooperate with Amazon. THE DUKE Distillery is just one example.

 

The shipping process – an important factor for efficiency and customer satisfaction

A key success factor for online shops is a smoothly running shipping process. On the one hand, it means minimizing costs and time for online retailers. On the other hand, it means maximizing the customer satisfaction by a comprehensive selection of shipping options and a punctual delivery of the orders. Sendcloud enables both. Since November 2017, THE DUKE Distillerie has been working with our shipping tool. 

“By processing orders much more efficiently, we can significantly save time and money in the entire shipping process. Processes that used to take an hour can now be completed in just a few minutes.” Maximilian Hermann | Project Manager | THE DUKE Distillery

 “Our customers also benefit from this cooperation. The tracking of orders has become much easier, more accurate and more transparent by sending automatized and personalized track & trace messages.“

„Our customers also benefit from this cooperation. Tracking orders has become much easier, more accurate and more transparent by sending the respective tracking number”.“

THE DUKE Distillery produces and ships handmade gin and vodka

THE DUKE Distillery produces handmade gin and vodka from purely biological raw materials and has been distributing its award-winning distillates throughout Germany since 2008, with great success. Meanwhile THE DUKE gin has become an essential part in famous bars like “Reingold” (Berlin), “Trisoux” (Munich) or the “Cave Bar” (Hamburg). The clientele is growing steadily. The high-quality manufactured products are not only in demand in Germany. In turn, the distillery, based in Aschheim near Munich, has decided to expand its European sales market and ship its products across German borders. A project that would not have been possible without the partnership with Sendcloud. “We employ 25 people, which is not much in view of the high demand for our products. Especially our shipping department has to face daily challenges with processing orders from our online shop as quickly as possible.“ Lukas Brietzke | Head of the Shipping Department | THE DUKE Distillery

THE DUKE Distillery Sendcloud

Reliable communication between online shop, carrier and customer

„Before we integrated Sendcloud with our online shop, the processing of incoming orders was very difficult. We had to enter many shipping details such as the delivery address and the weight of the goods manually. This was not only time-consuming, but also annoying. Today, everything happens automatically. Incoming orders are automatically shown in one overview and Sendcloud automatically transmits them from our online shop to our carriers.“ Lukas Brietzke | Head of the Shipping Department | THE DUKE Distillery The shipping tool works as an efficient interface between customers, online shops and carriers.

The installation and integration of the shipping tool to the online shop of THE DUKE Distillery was easy, without a hitch. The user interface is intuitive and clear. And if you do run into any challenges, Sendcloud is immediately there to help you. With Sendcloud, every customer has a direct and personal contact person. “The support of our customers is extremely important to us”, says Rob van den Heuvel, CEO of Sendcloud. “We are focusing on long-lasting relationships based on trust, we always have a sympathetic ear for any difficulties and we do everything in our power to solve problems within the shortest time”.

“The processing of online orders has become much more efficient – the time and costs have been reduced. This leaves more time for the essentials.”

Sendcloud helped us to reduce our expenditures of time and costs significantly.

The processing of online orders has become much more efficient – the expenditures of time and costs are significantly reduced. That leaves more time for the important challenges of our job: The development of new unusual distillates. The customers of THE DUKE Distillery are also satisfied. They always know where their goods are and when they can finally enjoy their high-quality spirits at home.“

A successful model that works without Amazon.

We thank Maximilian Hermann for answering our questions. We are looking forward to our continued cooperation! For further information about the company, please visit the website of THE DUKE Distillery.

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