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Research report

Consumer Research: E-commerce Delivery Trends

What is the current state of e-commerce logistics in Britain, what impact has the corona crisis had, and what’s going to be important in the future?

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What can you expect?

This report combines insights from both U.K. and European consumers. The report focusses on over 1,000 online shoppers from Britain, but includes comparisons to 7,000 other consumers in Europe. The report answers: What are the current delivery wishes and needs, both before and during the coronavirus pandemic, and to what extent are online retailers responding to them? Discover the opportunities for your business.

You’ll learn that:

72% are likely to add another product to their cart to reach the free shipping threshold

online shoppers aren’t willing to waiting longer than 4.0 days for standard delivery

no less than 54% always checks the online store’s return policy before making a purchase

38% thinks they will keep buying more online than from physical stores after corona ends

Make the most out of your online store and turn these and many more insights into your competitive advantage!

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Activate multiple carriers such as DHL Express, Hermes, Royal Mail, DPD and others and allow your customers to pick their most preferred shipping method at checkout.

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Trusted by the 23,000+ online stores across Europe

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Grandvision
zonnebrillen.com
United Wardrobe

"Doing everything by hand cost us more than 1 hour a day, with Sendcloud less than 2 minutes."

Nick & Mathias | Founders of KLEIR

"With Sendcloud we can offer same-day, next-day or collection point delivery, so customers always have different options available."

Bibi Hermans | Ecommerce Manager Run2day

"We have forgotten about manual work, we are excited about Sendcloud!"

Marco Massari | CEO Mectronica

"Sendcloud has made our shipping process much more efficient, the amount of time and money we waste has dropped dramatically"

Maximilian Hermann | Project Manager The Duke Distillery

Do you want to make your shipping process as easy as possible?

Create your free account with Sendcloud and start saving time and money.

Do you want to make your shipping process as easy as possible?

Create your free account with Sendcloud and start saving time and money.

Create a free account
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