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Provide a ready-to-use return label in the box to offer the easiest return process. Drastically reduce the workload on your customer service team, and streamline returns without extra shipping costs.

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83% of European consumers regularly check the return policy before purchasing their items.

48% say they wouldn’t order from a webshop if they had to contact them to arrange the return.

50% of online shoppers prefer to receive a ready-to-use shipping label to return their products.

Save your customer service team hours of work

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    Drastically reduce the workload on your customer service team

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    Print your shipping labels and return labels together in bulk

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    No more frustrated customers about printing the return labels

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    Streamline your return process without any extra shipping costs

Update customers about their return status with tracking messages

Let your customers stay up-to-date with return tracking messages—and you’ll stay top-of-mind when it’s time for their next purchase.

Use your return process to generate positive reviews

Improve customer satisfaction by providing a convenient and easy return process, making it more likely for them to choose your webshop again in the future.

Getting started

Let’s get started with Return Label in the Box

Print return labels and shipping labels in bulk

In the incoming orders overview, you’ll find a new dropdown option for printing labels. Select ‘Return label’ to always print both the shipping label and the return label.

Set up your preferred return method with Return Defaults

Pick the cheapest, easiest or faster return method as default for new returns. You can find the return defaults in your Sendcloud Settings.

Need more help? Talk to an expert!

Wondering how Label in the box can help you take control over your returns? Talk to our experts, no strings attached.

Upload your carrier contract or ship with our pre-negotiated rates

With our return rates, you can easily switch between carriers without committing to a shipping volume. Our return rates are currently being charged at label scan for:

  • DHL & PostNL in the Netherlands
  • GLS & PostAT in Austria
  • DPD & Colissimo in France
  • InPost in Italy

Further streamline your returns process

Return Portal

Put your returns on autopilot with the return portal. Offer on-demand return labels and keep track of the return data.

Return API

Create your custom return portal, get access to Europe’s largest service point network, and generate your return labels within seconds.

Paid Returns

Let customers pay for returns with all the global payment methods supported by Mollie.

Offer a customer-focused return process
with Return Label in the Box

Now available for direct contracts.

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