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Beat the industry standard by reducing your return rate with the return portal. Define your criteria, keep track of data, and let consumers arrange returns by themselves.

Revolutionise Returns

Customise the return portal to match your brand

Add your logo, brand colors, and layout to offer customers a branded return experience.

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Add your branding to your self-service return portal

Review, approve, and reject incoming return requests

Let customers upload proof of their broken items, review the request, and approve or reject the return.

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Approve or reject incoming returns with the Gatekeeper fuctionality, called Return Requests

Offer home pick-ups by carriers

Allow customers to request pick-ups from carriers, from their home address to your return address.

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Let customers arrange home-pickups for their returns from the return portal

Build a custom return portal on top of our API

Get access to Europe’s largest service point network and generate return labels in bulk.

Read API Documentation

Build your customer return portal on top of Sendcloud's Return Portal API

Say goodbye to manual work with return rules

Assign the correct return methods, set up return fees, or make items non-returnable with smart return rules.

Let shoppers cover the costs with paid returns

Large retailers are stepping away from free returns. Connect to Mollie and let customers pay for their returns.

Keep customers updated with tracking messages

Send automated tracking emails and SMS to keep your customers in the loop and to reduce customer service inquiries.

Lower your return rate with data insights

Discover why customers are returning your items. Chart your return data, identify the return reasons for returning items, and apply the return reasons to your product pages.

Hassle-free returns for you and your customers

Multi-language support

Offer customers from around the world a localized return experience, automatically selected by Sendcloud.

ERS (Easy Return Solution)

Let your customer drop off their return parcels at any branch of a national carrier.

600+ return methods

Ship with global and local carriers, using your own direct contract or our pre-negotiated return rates.

On-demand return labels

Automatically send the return label to your customers per email once the return has been announced.

Paperless / QR returns

Reduce the emission of your returns by replacing the return label with a digital QR code.

International returns

Generate customs docs automatically, together with the international return label.

Build customer loyalty with an easy returns process

Set up your return portal 5 minutes

Revolutionise Returns