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Daniëlle Elbertse

Daniëlle Elbertse works as a Marketing Specialist at Sendcloud. With her expertise in the field of IT and e-commerce logistics, she helps online retailers optimize their shipping strategy.

Free returns on the way out: One in four consumers willing to pay return fees

26 January 2022, London – The end of free returns has arrived, a recent study by Sendcloud has found. Major retailers like H&M and Zara are now charging customers for returns,...

January 26, 2023

shipping costs

Free shipping popular, but consumer increasingly willing to pay for delivery

12 January 2022, London – For years consumers were used to free delivery, but rising costs are increasingly forcing online stores to charge for shipping.  Although high shipping costs are...

January 12, 2023

Sendcloud and join forces to improve tracking experience for customers

18 October 2022, London – Tracking is more important than ever with 1 in 5 consumers (20%) claiming not to reorder from an online store when tracking is limited. With...

October 18, 2022

Madelein Smit named Sendcloud’s new Chief Operating Officer

6 October 2022, London – Sendcloud, the leading e-commerce shipping platform in Europe, is strengthening its board with the appointment of Madelein Smit as its new COO on November 1,...

October 6, 2022

international shipping from uk strategy

Royal Mail strike comes as delivery delays are already increasing

8 September 2022, London – Consumers are facing increasing delays in online delivery times, with 41% of consumers claiming their most recent order was delayed, according to a new study....

September 8, 2022

Sendcloud and Mollie join forces to simplify paid returns

14 June 2022, London – The end of free returns seems to be near, following Zara’s announcement to charge consumers for returns. As 84% of European online shoppers regularly return a product...

June 14, 2022

Shipping Industry Insights

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

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