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14 June 2022, London – The end of free returns seems to be near, following Zara’s announcement to charge consumers for returns. As 84% of European online shoppers regularly return a product if they are not satisfied, online businesses have been struggling to deal with returns for years. Today, Sendcloud announced it has partnered with Mollie, one of Europe’s fastest-growing payment service providers, to smoothen the paid returns process.

Returns are one of the biggest deal breakers in e-commerce, with 48% of European consumers claiming returning is a big hassle for them. At the same time, many merchants aim to process returns more efficiently in order to cut costs and reduce the carbon footprint of return flows. While implementing a return fee can help to cut costs and improve sustainability, having to deduct a return fee manually every time you process a refund can be a burden.

Sendcloud paid returns

Paid Returns made easy
In an exclusive partnership with Mollie, Sendcloud has now launched Paid Returns. Merchants using Sendcloud’s Return Portal, can enable payment for returns to process return fees in the return portal via Mollie. The feature allows merchants to automatically and effortlessly charge customers for the price of their return label while offering a smooth return process at the same time.

How does Paid Returns work?

  • For merchants: Merchants integrated with Sendcloud can easily add the Return Portal to their online stores to offer a smooth return experience. Once enabled, merchants can activate Paid Returns by connecting their Mollie account with Sendcloud. Merchants can use smart ‘return rules’ to manage who will be charged for returns. For merchants who don’t yet have a Mollie account, creation and set up is simple, easy, and offers immediate support.
  • For shoppers: Once activated, shoppers can easily create a return using the Sendcloud Return Portal. After entering a return, shoppers will be redirected to the payment page where they can select their preferred payment method. A return shipping label will become available for download once the payment is accepted.

“Merchants often preconceive the returns process to be a real headache and have been struggling with the rising costs of returns for years. However, after Zara’s announcement to start charging consumers for returns, the end of an era seems to be near,” said Rob van den Heuvel, CEO and Co-founder of Sendcloud. “We are proud to partner with Mollie to simplify the complexity of paid returns. By allowing online businesses to easily process return fees using a wide range of payment options throughout Europe, we are able to offer both consumers and merchants an easy returns process.”

“Mollie constantly strives to offer the best payments experience to our customers in order for them to thrive in the e-commerce landscape,” said Ken Serdons, Chief Commercial Officer at Mollie. “There is a clear rise in the need for an easy, seamless, and efficient paid returns process, and we’re delighted to partner with Sendcloud to help meet that demand.”

About Sendcloud

Sendcloud is an all-in-one shipping platform for e-commerce businesses that want to scale. It is our mission to empower online retailers to compete by optimizing the full shipping journey from checkout to returns. Our solution turns e-commerce logistics from a bottleneck into an accelerator, making shipping a competitive advantage.

Founded in the Netherlands in 2012, Sendcloud has quickly become one of the fastest growing scale-ups and leading shipping solutions in Europe, with more than 23,000 customers across the UK, France, Germany, Spain, Italy, Belgium and Austria. Customers range from small to enterprise-sized online retailers and in industries from fashion and electronics to food & drink.

About Mollie
Mollie is a pioneer in the payments industry and one of Europe’s fastest-growing payment service providers (PSP). Founded in 2004, the firm facilitates companies of all sizes to scale and grow with an easy-to-use payments API that offers multiple payment methods. Mollie’s mission is to simplify complex financial services to become the world’s most loved PSP.

Mollie has over 130,000 customers and an international team of more than 700 employees. It has offices across Europe, including Amsterdam, Lisbon, London, Paris, and Munich.
Mollie | Grow your way. 

Daniëlle Elbertse

Daniëlle Elbertse works as a Marketing Specialist at Sendcloud. With her expertise in the field of IT and e-commerce logistics, she helps online retailers optimize their shipping strategy.